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Levantamento em 1h

Escolha uma das nossas lojas e faça o levantamento da sua encomenda de forma rápida e gratuita

Receberá uma SMS quando a encomenda se encontrar pronta para levantamento.

Se a encomenda for realizada e faltar menos de 1h para o fecho da loja selecionada a encomenda só estará pronta para levantamento no dia seguinte.

Para usufruir deste serviço, todos os produtos da encomenda devem estar disponiveis na loja selecionada.

PT EN
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Item Details

Do you want to use our collection service?

- It is not possible to schedule a time window so pick up will be from 9:00 to 19:00
- It is only possible to schedule a collection, if unsuccessful the customer should make us arrive the product on their own.
- In case the product is not eligible for warranty or return the return of the item will have a cost of 19.90 € per VAT for logistics costs and technical time.
- iStore is not responsible for damage caused during transportation or improper packaging of the product.

Dear customer,

due to the current situation regarding the epidemic scenario of the COVID-19 virus, we inform our clients that as our services were reduced to 20%, as well as our suppliers, manufacturers and carriers are in a contention period, iStore does not gather the conditions for a normal operation in order to guarantee resolution of warranty or return processes within the legal deadlines of 30 days. We will do everything to ensure that this does not happen, however these deadlines may be exceeded, until the situation is normalized.
Grateful for your understanding and cooperation.

1. RMA / Return Procedure:

a) This order is only for RMA equipment or purchased within 14 days (return).
b) Do not ship material without an RMA / return number assigned by iStore.
c) Requests for RMA / return that are not properly completed will not be accepted.
d) The RMA / return number will be assigned and sent by email.
e) When sending the material, also send a copy of the purchase invoice.
f) Please pack the material well and identify the volumes of material returned with the RMA / return number in a conspicuous place.
g) The material must be sent to our premises by customers, with postage paid by them.
h) Material in which no damage is confirmed will be returned to the customer (RMA). Material not properly sealed or marked with use will be returned to the customer (return)
i) All material received without the respective RMA / return number assigned by iStore, or sent for collection will be refused.

2. Logistic Incidence Procedure:

In order to submit the incident process, the customer will need to send us photos of the article and its shipping package. These photos will be essential in order to be able to identify the damage, errors or lack of articles, and determine their responsibilities.

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